Power Outages
In anticipation of possible electric system outages that can be caused by storms, TXU Energy reminds and encourages our customers to call and report outages, should they occur.
The TXU Energy toll-free telephone number for outage reporting is available 24 hours a day, seven days a week. Customers should report any outages by calling 1-800-233-2133. Spanish-speaking customer service representatives are available.
TXU Energy will immediately report power outage calls on behalf of our customers to local utilities.
Additional Power-Outage Tips:
- Unplug sensitive electronics, like televisions and computers, and appliances like room air conditioners or space heaters. This may prevent appliances from being damaged by power variations that can occur when power is restored.
- Keep freezer and refrigerator doors closed. Food will generally stay frozen for 36 to 48 hours in a fully-loaded freezer if you keep the door closed. A half-full freezer will generally keep food frozen for 24 hours.
- As soon as power returns, check temperatures. If the food in the freezer has ice crystals and is not above 40°F, you can refreeze.
- Perishable foods in the refrigerator should not be above
40°F for more than two hours. - Keep curtains closed and limit trips outside to maintain temperature for a longer period.
- Make sure to have flashlights, a battery-powered radio and fresh batteries in an easily accessible area.
- Keep a battery-operated radio tuned to a local station. If the power outage is extensive or if there are rotating outages, announcements will be made on the radio.
Storm Safety Reminders (PDF)
Already a TXU Energy customer? You can now report Power Outages online. Simply log into TXU Energy MyAccount and go to Customer Care. Don't have TXU Energy MyAccount access yet? 
